Shipping policy

Region Delivery within Standard Shipping Free Shipping
Switzerland 2 to 4 working days Free All orders to Switzerland destinations
Rest of the World 4 to 14 working days CHF 20 Applies to orders over CHF 600



Free delivery is available on all Swiss orders

You'll receive your order within 2-4 working days, delivered Monday to Friday excluding weekends. Outlying areas may take longer.

  • All orders on a standard service are delivered by SwissPost or DHL.
  • Once your parcel is shipped we’ll email you a tracking number so you can follow your order via the SwissPost or DHL website.

We offer free International Shipping to over 220 destinations on all orders over CHF 600, for orders under CHF 600 delivery is CHF 20.

DHL carries our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

We ship all international orders on a Delivery Duty Unpaid basis. This means prices are exclusive of all taxes and duties, including Swiss VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Expect to receive your order within 4-14 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.


We hope that you adore what you ordered from arch4 but, in the event that you don't, we've made it quick and easy to return items.

Returns are accepted within 28 days of purchase. Refunds will be issued in the form of which payment was received. 

Please note returns will be not accepted without prior authorization (RA).

NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.


A signature may be required for your delivery so please track your deliver to make sure you are available to receive it.

If you're unavailable and haven’t requested a leave safe option, a card will be left with rearrangement details or delivered to a neighbour. DHL will leave a card so you know which neighbour your parcel has been delivered to.

We’re currently unable to ship to collections points, such as: Amazon lockers, Collect Plus and Packstation but can help you find an alternative.